FREQUENTLY ASKED

Free Returns

If you are not 100% satisfied with your purchase for any reason, you can return it within 14 days and the return shipping is FREE. Excludes International Orders,  items marked Final Sale and Custom orders. 

Exchanges

We sell out of styles quickly, so if you are looking for exchange an item and don't want to miss out, we recommend returning your unworn items for a refund (for FREE) and then purchasing what you are looking for right away. We will process your refund within 3-5 days from the arrival of your return at our shop. 

When will my order ship?

We ship everything from our shop in Brooklyn, NY within 1-3 days (except weekends and holidays)

Do you ship internationally? 

We sure do. Please note that international orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond our control. 

How do I contact someone? 

Customer service hours are Monday-Friday 9am-5pm EST. Please allow up to 1-2 days for someone to get back to you. We can be reached at info@bymara.com

What sizes do you do? 

Our unisex items fits true to size and consistent with most other clothing brands. The Ladies items are one size smaller than unisex standard size. Please see our size chart. 

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