Returns & Exchanges
We do not offer full returns at this time however if an item doesn’t work out for you, we would be happy to exchange once your item has been returned! Returned items must be postmarked within 14 days of the customer receiving the order. Items must be unworn, unwashed and in original condition. Items that do not meet these criteria are non-returnable and will be denied. We recommended using registered mail as we cannot be held liable for any lost items in the post.
If you are wanting to exchange your items, Please click here.
There are no refunds and no exchanges on bags and accessories. By Mara has the right to refuse exchange or return of goods that do not meet By Mara's Return Policy requirements.
PLEASE NOTE: ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER. IF YOU HAVE RECEIVED A FAULTY/DEFECTIVE ITEM, PLEASE CONTACT US WITH SUBJECT LINE: FAULTY ITEM TO INFO@BYMARA.COM
Most orders will ship out within 3-5 business days from the order date (we do not ship Saturdays, Sundays, or holidays), While we will do all we can to ensure your order is delivered on time, By Mara cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
International Orders will be shipped out via First Class International Package. Please allow 14-30 business days from the order date. (we do not ship Saturdays, Sundays, or holidays), While we will do all we can to ensure your order is delivered on time, By Mara cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
In-Store Pick Up
Where: 145 Front Street. Suite #G Brooklyn, NY 11201
How long before my order is ready?
Usually ready for pickup within 24 hours of placing an order.
How long will you hold my order for pickup?
We will hold your order for 2 full days If it is not picked up after 2 days, we will cancel your order and return the items to the shelf. You will not be charged for any
Can I have someone else pick up my order?
Yes, Email us: firstname.lastname@example.org and this person can pick up your order by presenting a valid photo ID.
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LIMITATION OF LIABILITY
ByMara SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF So Worth Loving HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.