Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
By Mara offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions to the By Mara ship to most countries worldwide via USPS for all domestic and international packages.
All orders ship from Brooklyn, New York. While we will do all we can to ensure your order is delivered on time, bymara.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. If there are any cancellations, we will let you know via email.
Shipping & Handling Charges are as follows:
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
All states within the USA (free shipping over $100)**
All international countries we ship to worldwide (free shipping over $200).** If you do not see your country listed for international shipping at checkout, email us at email@example.com to inquire about availability.
Please be aware that with international orders you may be liable for import and customs duties on your order. You will be responsible for paying these duties to release your order from customs upon arrival. These are not Collect On Duty (COD) charges, they are taxes and duties charged in your country and are not related to By Mara specifically. All taxes and duties charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by By Mara for any reason.
If you have purchased any PRE-ORDER item(s), the item(s) will ship as soon as inventory becomes available. You will receive tracking information as soon as we get your order and an additional email will be sent when your order leaves our shop. Payment for PRE-ORDER items will be collected upon placement of the order.
For U.S. domestic orders—if it has been more than 7 business days since your package was scheduled to arrive, please contact USPS and submit a Missing Mail Search Request. More information on that can be found here - https://www.usps.com/help/missing-mail.htm
With international orders, shipping times may vary. Once we have shipped out the packages, By Mara can no longer be liable for any lost packages.
If your tracking information shows that your package was delivered, but you can't find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please wait 3 days - in rare cases, packages may say delivered up to 36 hours prior to arrival.
We cannot replace merchandise that has been misplaced due to theft or a package being left outside for an extended length of time. We are not responsible once the package is in the hands of USPS.
PLEASE NOTE: Any inaccurate information entered during checkout, including incorrect credit card information or an invalid shipping address may delay your order. As soon as your order ships, you will receive tracking information to the email address you provided with your order. If for any reason, you did not receive an email, please check your Spam folder and add firstname.lastname@example.org to your Safe Sender list.