Returns & Exchanges
We do not offer refunds at this time. However, if an item doesn't work out for you, we would be happy to provide you with store credit toward your next order once we receive and process your return. Any returned items must be unworn and unwashed. Items that do not meet these criteria are non-returnable and will be denied.
On receiving your order to an exchange or request store credit within 14 business days. If 14 business days have gone by, we, unfortunately, cannot process your request.
To start the return process please click the link below.
To report a faulty/defective item, please send us an email at firstname.lastname@example.org
Please note: All postage costs for returns & exchanges must be covered by the customer. Please do not send us anything before first getting in touch at email@example.com
There are no refunds and no exchanges on bags, accessories and gift card. By Mara has the right to refuse exchange or return of goods that do not meet By Mara's Return Policy requirements.