We do not offer refunds at this time. However, if an item doesn't work out for you, we would be happy to provide you with store credit toward your next order once we receive and process your return. Any returned items must be unworn and unwashed. Items that do not meet these criteria are non-returnable and will be denied.
We do not accept exchanges at this time. Due to high sell-out risk, the only way to guarantee that you will receive your store credit is to place a NEW order for the item in your desired item/size/color and send back the unworn item that you would like to return.
At By Mara returns are easy! Use our return label to postmark your return within 30 days of the delivery date, and we'll cover the cost of your return shipping in the USA.
To return your item(s), follow the steps below:
- Returns are accepted within 30 days of receipt date.
- Please email us at firstname.lastname@example.org with your order number and your issue. We will email you the return label.
- You should expect to receive your store credit within 7-10 business days of giving your package to the return hipper depending on the time of transit back to our shop. In many cases, you will be issued your store credit more quickly. This period includes the transit time for us to receive your return from the shipper (5 - 7 business days) and the time it takes us to process your return once we receive it (2 - 3 business days).
- If an item is returned, that is not eligible for return, and the customer is responsible for the cost of the return shipping.
- All returns must be unworn, with tags (if any), in their original condition and packaging.
- We cannot accept returns of final-sale items.
- There are no refunds on bags, accessories and gift card.
- By Mara has the right to refuse exchange or return of goods that do not meet By Mara's Return Policy requirements.
- Items shipped internationally are considered a final sale.
To report a faulty/defective item, please send us an email at email@example.com, and we will pay the return shipping costs and issue you a return label.